Refund policy

Delivery Address Responsibility

It is the buyer's responsibility to ensure the address entered at checkout is correct. Due to our strict shipping schedule, we cannot guarantee address changes. Please double-check the address, as we are not responsible for packages sent to the incorrect address provided by the buyer.

If your order is already processing or has shipped, we cannot change the address. We can only wait to see if the package is returned to us. You will be responsible for additional shipping costs if this occurs.

Return Policy

To request a return, please email us at essenherb@skinami.co.kr with [Return] in the subject line.


⚠️ Important: Please do not send items back without prior authorization. Returns sent without prior approval from Customer Service may be rejected and not eligible for a refund.

We operate a 14-day return policy. You may request a return within 14 days of receiving your item. If you are not satisfied with your purchase, you may return the unused item within 14 days of receipt for a full refund of the product price. Please note that opened products cannot be returned.

Items must be unused and in their original packaging. Shipping fees are non-refundable. Customers are responsible for return shipping costs. Returns may be declined if items are subject to a restocking fee, exceed the 14-day return period, or if the product is damaged or used.

Once your return package is sent, it may take up to 2 weeks for receipt and inspection. You will receive a confirmation email once completed. Depending on your financial institution, it may take additional time for the refund to reflect in your account. Original shipping fees and return shipping fees are non-refundable.

Bundles, Sets & Promotional Items

  • Bundle / Set Returns:
    If you return only a portion of a bundle or set, the original bundle discount will become invalid. The items you keep will be recalculated at their regular full retail price, and the difference will be deducted from your total order amount prior to issuing a refund.
  • Free Gifts / Promotional Items:
    If your order included a free gift based on a minimum purchase threshold and the return causes your remaining order total to fall below that threshold, the gift must be returned unused and unopened. If the gift is not returned or has been opened, the full retail value of the gift will be deducted from your refund amount. (If the deduction exceeds the refundable amount, your refund will be set to $0, and no additional charges will be billed.)

Damages and Issues

Please inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, please contact us within 7 days of delivery at essenherb@skinami.co.kr along with the following photos:


  1. Photo of the outer packaging clearly showing the tracking shipping label.
  2. Photo of all contents inside the box.
  3. Detailed photo of the damaged or defective area.

※ Failure to provide these photos may limit compensation options. Packaging materials may be disposed of after taking the required photos.

Exceptions / Non-Returnable Items

The following items cannot be returned regardless of whether they are sealed or unused:


  • Perishable goods (food, flowers and plants)
  • Custom or personalized products
  • Hazardous materials (flammable liquids or gases)
  • Gift cards
  • Sale or Promotional items (all sale and promotional items are final sale)


Exchanges

Unfortunately, we are not offering exchanges at the moment. Please contact the customer service to request a return, and place a new order.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.